Refund Policy

Overview

This Refund Policy describes the terms under which Huezo Digital Marketing LLC (“Company,” “we,” “us,” or “our”) may issue refunds for digital marketing services, consulting engagements, and project-based work. Please read this policy carefully before engaging our services.

We are committed to delivering high-quality digital marketing services and to the satisfaction of every client we serve. However, due to the nature of professional services — where time, expertise, and strategic resources are expended upon commencement of work — our ability to issue refunds is necessarily limited. This policy is designed to be fair to both parties.

By engaging our services, you acknowledge that you have read and agree to this Refund Policy. This policy is incorporated by reference into our Terms and Conditions and applies to all service engagements with Huezo Digital Marketing LLC.

Project Deposits

For project-based engagements — including website copy projects, SEO audit projects, brand strategy engagements, and other defined-scope work — we typically require a deposit of 50% of the total project fee prior to commencement of work. This deposit reserves our time and resources for your project and covers initial research, planning, and strategy development.

Deposit Refund Eligibility

• Before Work Begins: If you cancel a project engagement before we have commenced any work, we will refund your deposit in full, less a $75 administrative processing fee.
• Within 72 Hours of Work Commencement: If you cancel within 72 hours of project kickoff and before we have delivered any preliminary work product, we will refund 50% of the deposit paid.
• After Work Has Commenced: Once meaningful work has been performed on your project — including research, strategy development, content creation, or any other deliverable activity — the deposit is non-refundable. This reflects the time and expertise already invested in your project.

All cancellation requests must be submitted in writing to brianhuezo@huezodigmark.com. The cancellation date is the date on which we receive written notice.

Monthly Marketing Services

Monthly retainer services — including ongoing SEO management, Google Ads management, content marketing programs, email marketing management, and marketing automation management — are billed monthly in advance. Each monthly service period begins on the agreed billing date and covers the following 30-day period.

Monthly Service Refund Policy

Monthly retainer fees are generally non-refundable once the service period has begun. This is because we allocate dedicated time, resources, and staff capacity for each client at the beginning of each month, and this capacity cannot be reassigned once reserved.

• Cancellation Before Service Period Begins: If you cancel before the start of a new billing cycle, you will not be charged for that cycle. No refund is owed for future periods not yet billed.
• Cancellation After Service Period Begins: If you cancel after a monthly service period has begun, you are responsible for the full monthly fee for that period. No prorated refund will be issued for unused days within a billing cycle.
• Required Notice Period: Monthly retainer agreements require 30 days written notice of cancellation. You will be responsible for fees during the 30-day notice period regardless of service usage.

Exception: In the rare event that we fail to deliver agreed-upon services during a monthly period due to circumstances within our control, we will issue a prorated credit toward future services. Credits will not be issued for service delays caused by Client factors such as delayed approvals, inaccessibility of required accounts, or failure to provide requested information.

Consulting Services

Consulting services — including strategy sessions, marketing audits, competitive analysis reports, and advisory engagements — are billed based on time and expertise expended. Consulting fees are non-refundable once a session has been conducted or an audit/report has been delivered.

Consultation Cancellation

• Cancellation with 24+ Hours Notice: Scheduled consultations cancelled with at least 24 hours notice may be rescheduled at no charge. No fee is assessed.
• Cancellation with Less Than 24 Hours Notice: Consultations cancelled with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled session rate.
• No-Show: Failure to appear for a scheduled consultation without notice will result in a charge for the full session rate.

Free initial consultations may be cancelled at any time without penalty. Paid consulting engagements are subject to the terms described above.

Cancellation Policy

To cancel any service engagement with Huezo Digital Marketing LLC, you must submit a written cancellation request to brianhuezo@huezodigmark.com. Verbal cancellations are not accepted. The cancellation will be effective on the date we receive your written notice, subject to any applicable notice periods described in your service agreement.

Upon cancellation, we will:

• Acknowledge your cancellation request in writing within 2 business days
• Complete any work in progress through the end of the current billing period or notice period
• Deliver all completed work product and campaign assets within 10 business days of the final service date
• Transfer ownership of all Client-owned accounts and assets
• Issue a final invoice for any outstanding fees not yet billed

We will not engage in any retaliatory actions against clients who exercise their cancellation rights in good faith. We genuinely want every client engagement to be successful, and if you are considering cancellation due to dissatisfaction, we encourage you to contact us first to discuss your concerns.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate Payment: If you are accidentally charged twice for the same service period, the duplicate charge will be refunded in full within 5 business days of our confirmation of the error.
• Service Not Delivered: If we fail to deliver agreed-upon services and cannot remedy the failure within a reasonable timeframe, you may be eligible for a prorated refund for the undelivered portion of the service.
• Billing Error: If an error in our billing results in an overcharge, the excess amount will be refunded or credited to your account within 10 business days of our confirmation of the error.
• Project Cancellation Before Commencement: As described in the Project Deposits section above.

Refund requests must be submitted in writing to brianhuezo@huezodigmark.com within 30 days of the billing date in question. Requests submitted after 30 days may not be eligible for consideration.

Completed Services

Services that have been fully delivered and accepted by the Client are not eligible for refund. This includes completed content pieces, completed audits, completed campaigns, and any other deliverables that have been provided to the Client.

The subjective dissatisfaction with marketing results does not constitute grounds for a refund, as marketing outcomes depend on many factors outside our control, including search engine algorithm changes, competitive activity, market conditions, consumer behavior, and Client-side factors such as product quality, pricing, and customer service.

If you are dissatisfied with the quality of our work — as opposed to marketing outcomes — we encourage you to communicate your concerns to us immediately so we can address them. We are committed to delivering work that meets professional standards and will revise deliverables that fall short of the agreed specifications at no additional charge.

Billing Disputes

If you believe you have been incorrectly charged, please contact us in writing at brianhuezo@huezodigmark.com within 30 days of the invoice date. Include your name, company name, invoice number, and a detailed description of the disputed charge. We will investigate all billing disputes promptly and in good faith.

We will acknowledge receipt of your dispute within 2 business days and provide a resolution within 10 business days. If a billing error is confirmed, we will issue a correction and any applicable refund or credit within 5 business days of our determination.

Disputing a charge does not relieve you of the obligation to pay undisputed amounts. We ask that you continue to pay all undisputed invoices on time while a billing dispute is being investigated.

Chargebacks

We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with their credit card company or bank. Chargebacks initiated without prior contact with us are considered a violation of this Refund Policy and our Terms and Conditions.

In the event of an unauthorized or improper chargeback, we reserve the right to:

• Immediately suspend all services pending resolution of the chargeback
• Contest the chargeback with documentation of services delivered
• Assess a chargeback processing fee of $50 to cover administrative costs
• Pursue collection of the disputed amount through appropriate legal channels
• Terminate the client relationship

If a chargeback is initiated for services that were legitimately delivered, we will provide the payment processor with comprehensive documentation of work performed, including project files, reports, correspondence, and other evidence of service delivery.

Exceptions and Special Circumstances

We understand that unexpected circumstances can arise. In cases of documented medical emergency, natural disaster, or other extraordinary circumstances that prevent a client from utilizing our services, we will consider exceptions to this Refund Policy on a case-by-case basis. Such exceptions are entirely at our discretion and are not guaranteed.

To request an exception, please contact us at brianhuezo@huezodigmark.com with a written explanation of the circumstances and any supporting documentation. We will respond within 5 business days.

Contact Information

For all refund requests, billing disputes, and cancellation notices, please contact us in writing:

All refund requests must be submitted in writing. We do not accept verbal refund requests. We will confirm receipt of all written requests within 2 business days.